Great Idea, Not Trustworthy

Im a regular shopper at two Westfield malls in the area so this app seemed to be a no-brainer. Its come in handy a number of times BUT you cannot trust it to keep up with changes at the malls.

Over the past year, there have been several occasions when a shuttered store has shown up on the map & in the directory as if it was still there. Most recently, I made a trip to the mall based specifically on the app telling me the store was there -- only to discover the store had been closed "at least a couple of weeks" (according to an employee of a nearby shop); that was over a week ago, and the latest "update" to the malls information STILL shows the store as being open.

Even worse, theres no way to tell them about the problem; the "Feedback" function lets me type to my hearts content but every time I click on "Submit" it comes back with a "Not Found" alert.

The maps are useful for navigation (and I havent tried using any of the in-app specials), but if youre basing a shopping trip on information in this app youll still need to call ahead to make sure a listed store actually exists. They also need to fix the feedback problem. (Ive even tried the Westfield website and cant find a way to tell them about the problem.)

b_s_l about Westfield US